FAQ's
At Regency, we believe in maintaining the best of quality and care when it comes buying natural herbs and spices online! So, it's vital to ask a few important questions to make sure you get the best possible deal!
What makes Regency Spices different?
All our spices are farmed and processed fresh from the season's crop. They are 100% natural and are sold in their authentic form wherever possible. Get ready to experience unique natural flavours and aromas that are impressively different from what's regularly available at your nearest supermarket!
How does your pricing compare?
At Regency, we are looking at providing our endeared customers with the best value when it comes to pricing our products. You can expect to get spices at almost half the price per gram compared to a high street shop, and when bought in bulk, much much more! The quality of our spices is unparalleled in India, and possibly worldwide. Our honourable founders have been importing spices ever since 1951. As a result, we have generations of great connections with reputed farms and spice producers globally. We also keep a track and link our spices to the export spice prices, so that our customers can enjoy the very best prices. In case if the cost of the commodity falls, so will ours!
What is the packaging process for your spices?
We keep the spices stored, grounded and packed fresh, in a temperature-controlled environment in our sound warehouse in India. They are vacuum-sealed whenever it benefits the shelf life. Our spices are packed with the highest quality resealable aluminium bags to ensure maximum freshness. Your spices will remain farm-fresh for a long period due to the bags being airtight. Also, the bags are dense, heat and light resistant that ensure maximum protection. By popular demand, the larger sized bags have a small window. We also offer glass jar packing for reach-ready access on a kitchen ledge.
Do you sell powdered spices? Can you grind the spices for us?
Currently, we don’t offer grinding services.
Is there any shipping cost or hidden delivery charges that I should know about?
The shipping cost is free basis on the worth of order - inclusive of taxes. Delivery charges may be applicable for select orders only. You can see it mentioned in your shopping cart. Everything is clear and transparent. You pay what you see!
Is my order secure?
Your payment information is treated with the highest level of security and discretion. We process your payment through Shopify Pay or Paypal, our trusted payment gateway providers. All your information is encrypted with Extended Validation Certificates (EV) SSL transaction encryption. You can read more about your security and privacy on our Privacy Policy.
Are we going to receive newsletters? If yes, then how often would that be?
Newsletters are sent by us, provided that you opt for them on our website. We don't bother you with frequent newsletters, however, you will receive one once in a month. Our newsletters are sent via MailChimp and Klaviyo and incase if you wish to unsubscribe, you can do so by clicking through the link at the bottom of the newsletter. It's that simple!
How often do you revise your prices on the website?
We revise the prices as and when the value of the commodity fluctuates by the day. Regency only sells the best quality spices and to nurture the best quality of our products, prices may increase from time to time. We also reduce the costs of our products when the market is declining to keep our customers happy! We provide you with a free shipment top-up, in case, you have recently purchased a spice when we lowered the price - to make up for the price difference so that you don't miss out on anything.
What is the shelf-life of the spices?
Some spices, for example, cloves can last for several years. But they end up losing the flavour. Due to this very reason, our spices are packed and stored in the best way possible! We recommend changing spices each year, and the particular date for each order will be printed on the packaging.
How natural are your spices?
No. Unlike other ordinary spices, our spices are not irradiated. They are not treated with any chemicals for preservation, colour, or flavour, and keep them pure.
Are your spices organic?
Regency spices are 100% natural and as effective as organic spices! However, many of our spices can't be certified due to the location of our suppliers and connections. Nonetheless, we can assure you that they are free from added chemicals or preservatives, colourings, and also have no GMO (genetically modified organisms) or MSG (Monosodium glutamate).
What else do you provide? Do you supply lentils, dals, chickpeas, purees, oils, curry pastes?
First and foremost, we are the connoisseurs of spices. Over the years, we have extended our family business into nuts and dry fruits. We provide the best quality we can for our entire product range by solely sticking to our strengths. We don't sell lentils, dals, chickpeas, purees, oils, curry pastes or other wet food items as they are not our forte.
What makes Regency Spices different?
All our spices are farmed and processed fresh from the season's crop. They are 100% natural and are sold in their authentic form wherever possible. Get ready to experience unique natural flavours and aromas that are impressively different from what's regularly available at your nearest supermarket!
How does your pricing compare?
At Regency, we are looking at providing our endeared customers with the best value when it comes to pricing our products. You can expect to get spices at almost half the price per gram compared to a high street shop, and when bought in bulk, much much more! The quality of our spices is unparalleled in India, and possibly worldwide. Our honourable founders have been importing spices ever since 1951. As a result, we have generations of great connections with reputed farms and spice producers globally. We also keep a track and link our spices to the export spice prices, so that our customers can enjoy the very best prices. In case if the cost of the commodity falls, so will ours!
What is the packaging process for your spices?
We keep the spices stored, grounded and packed fresh, in a temperature-controlled environment in our sound warehouse in India. They are vacuum-sealed whenever it benefits the shelf life. Our spices are packed with the highest quality resealable aluminium bags to ensure maximum freshness. Your spices will remain farm-fresh for a long period due to the bags being airtight. Also, the bags are dense, heat and light resistant that ensure maximum protection. By popular demand, the larger sized bags have a small window. We also offer glass jar packing for reach-ready access on a kitchen ledge.
Do you sell powdered spices? Can you grind the spices for us?
Currently, we don’t offer grinding services.
Is there any shipping cost or hidden delivery charges that I should know about?
The shipping cost is free basis on the worth of order - inclusive of taxes. Delivery charges may be applicable for select orders only. You can see it mentioned in your shopping cart. Everything is clear and transparent. You pay what you see!
Is my order secure?
Your payment information is treated with the highest level of security and discretion. We process your payment through Shopify Pay or Paypal, our trusted payment gateway providers. All your information is encrypted with Extended Validation Certificates (EV) SSL transaction encryption. You can read more about your security and privacy on our Privacy Policy.
Are we going to receive newsletters? If yes, then how often would that be?
Newsletters are sent by us, provided that you opt for them on our website. We don't bother you with frequent newsletters, however, you will receive one once in a month. Our newsletters are sent via MailChimp and Klaviyo and incase if you wish to unsubscribe, you can do so by clicking through the link at the bottom of the newsletter. It's that simple!
How often do you revise your prices on the website?
We revise the prices as and when the value of the commodity fluctuates by the day. Regency only sells the best quality spices and to nurture the best quality of our products, prices may increase from time to time. We also reduce the costs of our products when the market is declining to keep our customers happy! We provide you with a free shipment top-up, in case, you have recently purchased a spice when we lowered the price - to make up for the price difference so that you don't miss out on anything.
What is the shelf-life of the spices?
Some spices, for example, cloves can last for several years. But they end up losing the flavour. Due to this very reason, our spices are packed and stored in the best way possible! We recommend changing spices each year, and the particular date for each order will be printed on the packaging.
How natural are your spices?
No. Unlike other ordinary spices, our spices are not irradiated. They are not treated with any chemicals for preservation, colour, or flavour, and keep them pure.
Are your spices organic?
Regency spices are 100% natural and as effective as organic spices! However, many of our spices can't be certified due to the location of our suppliers and connections. Nonetheless, we can assure you that they are free from added chemicals or preservatives, colourings, and also have no GMO (genetically modified organisms) or MSG (Monosodium glutamate).
What else do you provide? Do you supply lentils, dals, chickpeas, purees, oils, curry pastes?
First and foremost, we are the connoisseurs of spices. Over the years, we have extended our family business into nuts and dry fruits. We provide the best quality we can for our entire product range by solely sticking to our strengths. We don't sell lentils, dals, chickpeas, purees, oils, curry pastes or other wet food items as they are not our forte.