Refund policy

Thank you for shopping with us. While we strive to ensure that you are satisfied with every purchase, we understand that issues may arise. Here is our policy regarding refunds:

Eligibility for Refund: Please note that due to the nature of our products, all sales are final and non-refundable. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately with details of the product and the defect. You can contact us via email at care@regencysnacks.com

Defective Items: Upon receipt of your complaint and confirmation of the defect, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund as a result of the defect. If you are eligible, we will send you a replacement or credit your original method of payment for the purchase price.

Processing Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2 weeks of refund being eligible & approved. 

Contact Us: If you have any questions about our Refund Policy, please contact us at care@regencysnacks.com.

We value your choice to shop with us and we are committed to ensuring your satisfaction.